FAQs

Xooker Fundraising FAQs

I’m having trouble logging into my account; what’s wrong?

There may be several different reasons you are having trouble logging in. Make sure to check the following:

  • Certain networks only allow access to certain websites. If you are using a school/work computer, more than likely your access will be denied.
  • Be sure that you are using the correct email and password. If you have forgotten your password, you can reset your password using the Reset Password link.
  • If you have requested a password reset already and have not received the password reset email, please check your junk or spam folder.
  • When logging in, ensure that you’re using the same email you registered with when you first signed up for Xooker.

What percentage of the fundraiser do we receive?

The percentage you receive from a fundraising event varies. Participating merchants are able to decide what percent they will be donating for fundraising events they host. This information can be found on the merchant’s page of the Xooker Fundraising Program domain. This range is typically between 15 – 30%.

Are participants required to download the Xooker app?

Yes! The Xooker app allows participants to keep up with and receive notifications about your fundraising events. The Xooker app plays a crucial role in your fundraising success!

How are our members notified about the fundraisers?

All members who are associated with your Booster Club/Charity will be notified via email prior to the event. Any members who are not registered to your Booster Club/Charity through the Xooker Fundraising program will not receive any email notifications; it is your responsibility to notify these members.

How do I update my information?

Your information can be updated at any time by visiting the Account Info tab from the Xooker Fundraising Program portal.

What do I need to do in order to prepare for my fundraising event?

There are many ways that you can prepare for an event to ensure that it will be successful for your whole group. We suggest the following:

  • Have all members download the FREE Xooker app and create an account.
  • Make sure that all members have added your Booster Club/Charity to their My Booster Clubs/Charities tab within the Xooker app.
  • Be sure to have someone from your group arrive 10-15 minutes prior to your event.

How do I cancel a fundraising event?

Once an event is scheduled, you are unable to cancel the event through the Xooker Fundraising Program portal. If you need to cancel, we suggest reaching out to the merchant who is hosting your event to work out the best possible solution for both parties.

What if the merchant doesn’t send our donation after an event?

Please review the merchant’s net terms on the merchant page or in the Event Details. If it’s outside of these terms please reach out to the merchant who hosted your fundraising event. All donations must be handled and addressed between the Booster Club/Charity organization and the merchant/restaurant.

Who do I contact with any additional questions?

Please contact us at help@xookerboosterclub.com, or call us (844) 523-9487.

Why should I download the Xooker app?

The Xooker app will allow you to keep up with and receive notifications about your Booster Club/Charity’s fundraising events. Using the Xooker app at the event will enable the participating merchant to organize the donations generated from the event, as well as track event participation.

*The Xooker app plays a key role in your Booster Club/Charity’s fundraising success!

How do I add my Booster Club/Charity to “My Booster Club & Charities” list in the Xooker app?

  • STEP 1: Download the FREE Xooker app
  • STEP 2: Create your account
  • STEP 3: Click on ≡ – (icon located in top left corner of the home screen of the app)
  • STEP 4: Click on Booster Club/Charity tab
  • STEP 5: Click “Select Booster Clubs”. From there, click the plus icon next to [Booster Club/Charity]. This will add it to your “My Booster Clubs/Charities” list.
  • STEP 6: Participate in your Booster Club/Charities dine-to-donate and shop-to-donate events to help raise money!

Where do I find a list of the events scheduled by my Booster Club/Charity?

  • STEP 1: Click on ≡
    (icon located in top left corner of the home screen of the app)
  • STEP 2: Click on Booster Club/Charity tab
  • STEP 3: Click “Upcoming Events”. From there, you will see a list of all your Booster Club/Charity’s upcoming scheduled events.

Will I be notified of upcoming events for my Booster Club/Charity?

Yes, if you are a member of a Booster Club/Charity through the Xooker app.

*Please check your spam/junk email folder and mark any emails from noreply@xookerboosterclub.com as “not spam” in order to receive email notifications in your inbox.

How do I redeem/scan at events?

  • STEP 1: Have the Xooker app downloaded and an account created. See question #1 for details on how to add your Booster Club/Charity to your account.
  • STEP 2: Click the wallet tab.
  • STEP 3: Click on the tab labeled “Booster Club/Charity”
  • STEP 4: Click on the event you’re attending.
  • STEP 5: The merchant will provide a scan card with a unique QR code
  • STEP 6: Click the red “Scan QR Code to Redeem” button, and aim the camera at the QR code to scan.

How do I ensure my Booster Club/Charity receives the accurate amount of donations generated by the event?

Donations are handled between the merchant and Booster Club/Charity leaders, Xooker is not responsible for any money transfers. Using the Xooker app at the event will help the participating merchant organize the donations generated from the event, as well as track event participation. The Xooker app plays a key role in your Booster Club/Charity’s fundraising success!

If a merchant is hosting a fundraising event for a Booster Club/Charity, is it open to the public?

Yes! Our fundraising events are open to anyone who would like to participate.

How do I obtain a copy of my 501c3 information?

  • Options for obtaining an Affirmation letter: https://www.irs.gov/charities-non-profits/exempt-organizations-help-from-the-irs
  • Call the IRS at (877)-829-5500; dial 1 (for English), 4, then 4, at the 3 operator prompts, and request an Affirmation letter. This will typically take 10-14 business days to receive. Having your EIN will ensure you receive the appropriate information.
  • OR you can mail a letter to the IRS requesting an Affirmation letter to be sent to you. The letter must include the name of your Booster Club/ Charity, the EIN, and an authorized signature of an officer or trustee. The individual signing the letter must state the capacity in which he or she is signing (ex: “John Smith, President”).
    • Mail letter to:
      Internal Revenue Service
      Exempt Organizations Determinations
      P.O. Box 2508
      Cincinnati, OH 45201

*Having access to your 501c3 form will be helpful for all fundraising programs.

Start raising money for your booster club/charity the FAST and EASY way with the Xooker Fundraising Program!

Our base package is always free!

*Premium services are sold either a la carte or in selected packages.